Job Description

We are currently seeking highly motivated and skilled individuals to join our team as Call Center Agents. The ideal candidate will have exceptional spoken English skills and a strong desire to deliver outstanding customer service.

Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently
• Provide accurate information to customers and resolve any issues or complaints
• Ensure all customer inquiries are addressed and resolved in a timely and satisfactory manner
• Document all customer interactions and maintain accurate records
• Meet or exceed performance goals, including call quality, productivity, and customer satisfaction

Requirements:

• Excellent spoken English skills with clear and articulate pronunciation
• Strong customer service skills and ability to handle customer inquiries with tact and professionalism
• Ability to work well in a fast-paced environment and handle high call volumes
• Detail-oriented with strong organizational skills and ability to multitask
• Proficiency in basic computer skills and ability to navigate multiple software applications

Qualifications:

• O Level / A Level or equivalent required
• Prior experience in customer service, call center or related field preferred
• Willingness to work flexible hours including evenings, weekends and holidays
• Ability to work independently and as a team player
• We offer a competitive salary package, comprehensive training, and opportunities for career growth within our organisation.

Duty Timing:

• We will be mostly dealing with US & CA based client, so duty timing will be PK night.

Location:

• Lahore, Gulberg 2, main boulevard

If you are a highly motivated individual with exceptional spoken English skills and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration.

Job Type: Full-time