A Call Centre Agent (CSR),takes calls from customers answering questions or addressing any concerns theymay have. Their duties include handling many inbound and outbound calls to andfrom customers, listening to customers’ needs or issues and providing helpfulsolutions to their problems.
Call Centre Agent (CSR) duties and responsibilities
Call CentreRepresentatives complete customer service tasks that ensure customers have theinformation and assistance they need and maintain the company’s positivereputation. They often have the following responsibilities:
Call Centre Agent JobDescription Template
We are searching for apolite, professional call center agents who can provide outstanding service toour customers by answering questions, handling complaints, and troubleshootingproblems with our products and services. The call centre agent may handle ahigh volume of inbound or outbound calls or both and should seek to create apositive experience for each caller. They will listen to clients to understandthe reason for their call, address all questions or complaints, and provide anaccurate and efficient response.
To be a successful callcenter agent, you should be customer-focused, detail oriented, and efficient.You should be polite, reliable, knowledgeable, and adaptable.
Call Centre AgentResponsibilities:
Call Centre AgentRequirements:
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|Job Posted||Apr 20, 2022|
|Job Category||Call Center|
|Job Type||Full time|
|Job Company||24/7 virtual solution|
|Job Salary||PKR 30,000-40,000 / Month|
|No of Openings||100 openings|
|Job Daedline||May 20, 2022|