CSR and Data Analysts (VA)

  • Digital Service
  • Full time
  • 1 year ago
  • Rawalpindi

Job Information

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    Salary PKR 30,000-40,000 / Month
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    Shift Night
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    No. of Openings 50 openings
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    Job Level : Junior
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    Job Experience : 1 year
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    Job Qualifications Intermediate

Job Description

Duties and Responsibilities

  1. Answering phones from customers professionally and responding to customer inquiries and complaints.
  2. Researching required information using available resources.
  3. Handling and resolving customer complaints regarding product sales to customer service problems.
  4. Providing customers with the organization’s service and product information.
  5. Processing forms, orders, and applications requested by the customers.
  6. Identifying, escalating priority issues, and reporting to the high-level management.
  7. Routing inbound calls to the appropriate resources.
  8. Following up on complicated customer calls where required.
  9. Completing call notes and call reports as necessary and updating them in the CRM.
  10. Obtaining and evaluating all relevant data to handle complaints and inquiries.
  11. Recording details of comments, inquiries, complaints, and actions taken.
  12. Managing administration, communicating, and coordinating with internal departments.
  13. Other duties as assigned.
Requirements:
  1. Open availability: Monday to Friday. (7:30 p.m. to 5 a.m.)
  2. Experience in dealing with the public.
  3. Excellent communication skills, including verbal with proper grammar.
  4. Ability to work with others in a close manner.
  5. Good computer skills.
  6. Good multi-tasking skills.
  7. Skills and Specifications
  8. Technical expert in related computer applications.
  9. Able to react effectively and calmly in emergencies.
  10. Able to maintain customer confidentiality.

Job Expired
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Job Summary
Job PostedJun 18, 2021
Job SectorPrivate
Job CategoryDigital Service
Job TypeFull time
Job LevelJunior
Job CompanyHash Communications
Job LocationRawalpindi
Job Experince1 year
Job SalaryPKR 30,000-40,000 / Month
Job QualificationIntermediate
No of Openings50 openings
Job DaedlineJuly 18, 2021
Job Expired

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