Job Description

IBEES Enterprises is looking for passionate and hard-working individuals (CSR/AGENTS) having strong communication skills and fluency in spoken English for our USA BUSINESS dealing in packaging/Printing products.

A candidate will be responsible for:

Managing incoming calls, chats, and emails from clients.

Generating sales inquiries through calls, custom quote request forms, chats, and emails.

Assessing customer’s needs and coordinating with the estimation team to make sure the customer receives price quotation on time.

Periodic follow-ups to convert inquiries into sales.

Handle customer complaints, provide appropriate solutions, and alternatives within the company guidelines and production capabilities.

Keep records of customer inquiries, interactions, special requests, artwork and other files.

Coordinating with design team to make artwork changes requested by customer.

Note:CANDIDATES HAVING FLUENCY IN ENGLISH WILL BE PREFERRED!.Job timing is 8 pm to 5 am with Saturday and Sunday off. WE HAVE A SPECIAL TRAINING PROGRAMME FOR FRESH CANDIDATES. Mentioned salary is excluding sales Commission. A good sales commission will also be paid on matured Sales.

*Fresh candidates can also apply with confidence.