Job Description

A Customer Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as:

Providing introductory information to new customers

Ensuring that customers are satisfied with products or services

Following up with clients or customers to check that they’re still satisfied with any purchases

Letting customers or clients know about additional products or services

Determining the quickest, most effective ways to answer a client’s or customer’s questions

Escalating queries and concerns

Troubleshooting common issues with a product or service

Working with a team of CSRs and other departments to find appropriate solutions