Main Job Tasks, Duties and Responsibilities
- answer calls and respond to emails.
- handle customer inquiries both over the phone and by email.
- manage and resolve customer complaints.
- provide customers with product and service information.
- enter new customer information into system.
- update existing customer information.
- process orders, forms and applications.
- identify and escalate priority issues.
- route calls to appropriate resource.
- follow up customer calls where necessary.