Job Description

Main Job Tasks, Duties and Responsibilities

• answer calls and respond to emails.
• handle customer inquiries both over the phone and by email.
• manage and resolve customer complaints.
• provide customers with product and service information.
• enter new customer information into system.
• update existing customer information.
• process orders, forms and applications.
• identify and escalate priority issues.
• route calls to appropriate resource.
• follow up customer calls where necessary.