Customer Service Representative Required

  • Abbottabad
  • Sales & Marketing
  • Part time

Job Summary

Job Posted Mar 05, 2021
Job Sector Private
Job Category Sales & Marketing
Job Type Part time
Job Level Student
Job Company Focus Genesis
Job Location Abbottabad
Job Experince Fresh
Job Salary PKR 20,000-30,000 / Month
Job Qualification Intermediate
No of Openings 30 openings
Job Daedline April 4, 2021
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    Salary PKR 20,000-30,000 / Month
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    Shift Night
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    No. of Openings 30 openings
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    Job Level : Student
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    Job Experience : Fresh
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    Job Qualifications Intermediate

Job Description

  Managing large amounts of inbound and outbound calls in a timely manner Following call center scripts when handling different topics Identifying customers needs, clarify information, research every issue and providing solutions Job brief: We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities:   Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets (Requirements) Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively  

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