Customer Service Representative

  • Lahore
  • Customer Service
  • Full time

Job Summary

Job Posted Feb 10, 2022
Job Sector Private
Job Category Customer Service
Job Type Full time
Job Level Senior
Job Company Moizzo Tech.
Job Location Lahore
Job Experince Fresh
Job Salary PKR 20,000-30,000 / Month
Job Qualification Bachelor
No of Openings 3 openings
Job Daedline March 31, 2022
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    Salary PKR 20,000-30,000 / Month
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    Shift Night
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    No. of Openings 3 openings
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    Job Level : Senior
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    Job Experience : Fresh
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    Job Qualifications Bachelor

Job Description

We are looking for a Customer Support Specialist to assist our customers when using our services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Responsibilities:

  • Respond to customer queries in a timely and accurate way, via email or chat.
  • Identify customer needs and help customers via email.

Requirements

  • Experience as a Customer Support Specialist or similar CS role will be preferred however fresh candidates may also apply.
  • Familiarity with any help desk software and support tools will be preferred.
  • Understanding of how CRM systems work.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilities
  • Patience when handling tough cases

NOTE: It is an OFFICE-based job. Written & verbal English must be good.
Timings: Night Shift (Sunday & Monday Off)

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