About our company:
AffinityVibez is a business management consultancy companyhaving presence in Pakistan. We have matured from a narrowly-focused team to awell-established company. We work with businesses of all sizes, across a widerange of industries, to help them identify and solve problems, develop andimplement new strategies, and make informed decisions.
We are currently seeking a highly motivated andcustomer-focused individual to join our team as a Customer ServiceRepresentative. This individual will be responsible for providing excellentcustomer service and technical support to our clients and customers.
Essential Duties andTasks:
• Provide excellent customer service and technicalsupport to clients and customers via phone, email, and live chat
• Respond to customer inquiries and issues in atimely and efficient manner
• Troubleshoot and resolve technical issues withthe services.
• Escalate complex issues to the appropriatedepartment or team member for further assistance
• Document and track customer interactions andissues as per company policies
• Gather customer feedback and provide suggestionsfor improvements to products and services
• Participate in ongoing training and developmentto stay informed about new products and services
• Collaborate with other departments within thecompany to ensure a seamless customer experience
• Meet and exceed customer satisfaction metricsand goals
• Strong customer service and technical supportskills
• Excellent English communication andproblem-solving skills
• Strong ability to multitask and prioritize
• Experience with SAP and other software like CRMis a plus
• Ability to work effectively in a team-orientedenvironment
Perks and Benefits:
• Professional development and training opportunities
• Collaborative work environment
• Opportunities for growth and advancement withinthe company
• EOBI Insurance
• Bi-Annual Increments
• Performance-Based Bonuses/Lunch/Dinners/Trips
If you are a customer-focused individual with a passion forproviding excellent customer service and technical support, and you meet thequalifications listed above, we encourage you to apply for this excitingopportunity.
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