Job Description

About our company:

AffinityVibez is a business management consultancy companyhaving presence in Pakistan. We have matured from a narrowly-focused team to awell-established company. We work with businesses of all sizes, across a widerange of industries, to help them identify and solve problems, develop andimplement new strategies, and make informed decisions.

Job Description:

We are currently seeking a highly motivated andcustomer-focused individual to join our team as a Customer ServiceRepresentative. This individual will be responsible for providing excellentcustomer service and technical support to our clients and customers.

Essential Duties andTasks:

•                    Provide excellent customer service and technicalsupport to clients and customers via phone, email, and live chat

•                    Respond to customer inquiries and issues in atimely and efficient manner

•                    Troubleshoot and resolve technical issues withthe services.

•                    Escalate complex issues to the appropriatedepartment or team member for further assistance

•                    Document and track customer interactions andissues as per company policies

•                    Gather customer feedback and provide suggestionsfor improvements to products and services

•                    Participate in ongoing training and developmentto stay informed about new products and services

•                    Collaborate with other departments within thecompany to ensure a seamless customer experience

•                    Meet and exceed customer satisfaction metricsand goals

Required Skills:

•                    Strong customer service and technical supportskills

•                    Excellent English communication andproblem-solving skills

•                    Strong ability to multitask and prioritize

•                    Experience with SAP and other software like CRMis a plus

•                    Ability to work effectively in a team-orientedenvironment

Perks and Benefits:

•                    Professional development and training  opportunities

•                    Collaborative work environment

•                    Opportunities for growth and advancement withinthe company

•                    EOBI Insurance

•                    Bi-Annual Increments

•                    Performance-Based Bonuses/Lunch/Dinners/Trips

If you are a customer-focused individual with a passion forproviding excellent customer service and technical support, and you meet thequalifications listed above, we encourage you to apply for this excitingopportunity.