- Strong phone contact handling skills and active listening
- Customer orientation and ability to handle a large volume of calls
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Handling sales Leads
- Hand-on knowledge of MSOffice tools like Excel, Word, etc
- Resolve customer complaints via phone, email, mail, or social media
- Ability to manage social media tasks
- Greet customers warmly and ascertain problem or reason for calling
- Prepare product or service reports by collecting analyzing customer information
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