Job Description

We are hiring for a Customer Service Representative Customer Service Representatives are responsible for processing and investigating insurance claims relating to customers' policies.

• This will involve working with the policyholder, colleagues and other professionals to ensure that the claim is valid.
• The role of a claims handler is to process a customer's or client's insurance claim.
• Preparation, approvals and monitoring of Credit hire agreements.
• Coordination with Third-party insurances and Solicitors.
• Client servicing during ongoing hires.
• Monitoring agreement terminations and hire closings.
• Preparation of invoices for third party insurances.
• Payment follow-ups with third party insurances.
• Preparation of strong allegation cases.
• Appointment of new Solicitors on Bad debt cases.
• Appointment of Solicitors on Litigation cases for court proceedings.
• Fleet monitoring and servicing.
• Training and monitoring of team members and newcomers