Customer Support Executive

  • Lahore
  • Customer Service
  • Full time

Job Summary

Job Posted Mar 03, 2023
Job Sector Private
Job Category Customer Service
Job Type Full time
Job Level Executive
Job Company AffinityVibez Pvt Ltd
Job Location Lahore
Job Experince 1 year
Job Salary PKR 40,000-50,000 / Month
Job Qualification Bachelor
No of Openings 10 openings
Job Daedline March 6, 2023
  • icon
    Salary PKR 40,000-50,000 / Month
  • icon
    Shift Evening
  • icon
    No. of Openings 10 openings
  • icon
    Job Level : Executive
  • icon
    Job Experience : 1 year
  • icon
    Job Qualifications Bachelor

Job Description

About our company:

AffinityVibez is a business management consultancy companyhaving presence in Pakistan. We have matured from a narrowly-focused team to awell-established company. We work with businesses of all sizes, across a widerange of industries, to help them identify and solve problems, develop andimplement new strategies, and make informed decisions.

Job Description:

We are currently seeking a highly motivated andcustomer-focused individual to join our team as a Customer Support Executive.This individual will be responsible for providing excellent customer serviceand technical support to our clients and customers.

Essential Duties andTasks:

                    Provide excellent customer service and technicalsupport to clients and customers via phone, email, and live chat

                    Respond to customer inquiries and issues in atimely and efficient manner

                    Troubleshoot and resolve technical issues withthe services.

                    Escalate complex issues to the appropriatedepartment or team member for further assistance

                    Document and track customer interactions andissues as per company policies

                    Gather customer feedback and provide suggestionsfor improvements to products and services

                    Participate in ongoing training and developmentto stay informed about new products and services

                    Collaborate with other departments within thecompany to ensure a seamless customer experience

                    Meet and exceed customer satisfaction metricsand goals

Required Skills:

                    Strong customer service and technical supportskills

                    Excellent English communication andproblem-solving skills

                    Strong ability to multitask and prioritize

                    Experience with SAP and other software like CRMis a plus

                    Ability to work effectively in a team-orientedenvironment

Perks and Benefits:

                    Professional development and training  opportunities

                    Collaborative work environment

                    Opportunities for growth and advancement withinthe company

                    EOBI Insurance

                    Bi-Annual Increments

                    Performance-Based Bonuses/Lunch/Dinners/Trips


If you are a customer-focused individual with a passion forproviding excellent customer service and technical support, and you meet thequalifications listed above, we encourage you to apply for this excitingopportunity.





Job alerts

Receive emails for the latest jobs matching your search criteria

Any Comments or Question Regarding This Job?