Job Description

Job Description

Customer Service Representative Job Description

We are hiring a Customer Service Representative to manage customer queries and complaints.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through phone calls.
• Acknowledging and resolving customer complaints.
• Knowing about company policies so that you can answer questions.
• Keeping records of customer interactions and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Have ability to respond Emails.

Requirements:

• Minimum education requirement is graduation.
• Ability to remain professional and courteous with customers at all times.
• Ability to stay calm when customers are stressed or upset.
• Must have computer skills
• Experience working with customer support.
• Excellent verbal and written communication skills