Customer Service Representative Job Description
We are hiring a Customer Service Representative to manage customer queries and complaints.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through phone calls.
- Acknowledging and resolving customer complaints.
- Knowing about company policies so that you can answer questions.
- Keeping records of customer interactions and complaints.
- Ensure customer satisfaction and provide professional customer support.
- Have ability to respond Emails.
- Minimum education requirement is graduation.
- Ability to remain professional and courteous with customers at all times.
- Ability to stay calm when customers are stressed or upset.
- Must have computer skills
- Experience working with customer support.
- Excellent verbal and written communication skills