Job Description

The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients. A Customer Service Manager job description generally includes:

• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Reporting back on results