Job Description

Job description :

• Schedules direct and provides technical support for HVAC technicians to meet service demands and expectations
• Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
• Reviews technicians’ work to ensure work quality meets established standards, techniques and safety requirements, makes recommendations as requirements to improve work quality and productivity
• Responsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals as per company requirement
• Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions.
• Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
• Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
• Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used.
• Ensures that all company/department policies are being followed by all HVAC technicians
• Work with other departments to meet company and departmental goals and objectives
• Interviews, hires and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements
• Other tasks and responsibilities as required to maintain efficient department operations