Knowledge—the body of information one needs to perform the job.
Skill—the capability to perform a learned motor task, such as forklift operating skills and word-processing skills.
Ability—the capability needed to perform a non-motor task, such as communication abilities, mathematical abilities, and reasoning or problem-solving abilities.
Personal characteristics—an individual's traits (e.g., tact, assertiveness, concern for others, objectivity, work ethic) or their willingness/ability to adapt to the
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