QA Executive

  • Islamabad
  • Customer Service
  • Full time

Job Summary

Job Posted Aug 11, 2020
Job Sector Private
Job Category Customer Service
Job Type Full time
Job Level Executive
Job Company Immentia
Job Location Islamabad
Job Experince 2 year
Job Salary PKR 30,000-40,000 / Month
Job Qualification Bachelor
No of Openings 3 openings
Job Daedline September 10, 2020
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    Salary PKR 30,000-40,000 / Month
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    Shift Morning
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    No. of Openings 3 openings
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    Job Level : Executive
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    Job Experience : 2 year
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    Job Qualifications Bachelor

Job Description

Evaluate calls as per the standards and timelines defined by the Lead QA and respective client.

Arrange quality control secession for individuals and teams.

Coordinate with respective team leader and agent, in-case of any quality related issue or query.

Develop, conduct and evaluate monthly quality quiz.

Represent quality department in daily team huddles, to communicate quality related issues and challenges.

Provide feedback on quality scores and analysis to respective team leaders on weekly basis.

Evaluate backed SR’s as per the instructions and timelines defined by Lead QA.

Conduct spot checks for effective quality control.

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