Job Description

The Sales Trainer is responsible for the delivery of Case Management and Customer Service employee training. This position will deliver new hire and existing employee training related to insurance products across multiple verticals including; Medicare Advantage, Medicare Supplements, Life & Supplemental products as well as quality and compliance-related training.

The specific responsibilities of the job include:

• Effectively conduct new hire training related to product knowledge, customer service skills, and systems usage
• Facilitate additional ongoing employee training as needed
• Partner with Performance Managers and Directors to coach and engage Case Managers on the work floor as directed
• Regularly facilitate and conduct training at a senior level with minimal oversight
• Other projects and duties as assigned by leadership

• 1 year of demonstrated success as a customer service trainer.
• Effective written and verbal communication skills.
• Experience in a fast-paced sales or result-oriented environment

Note:

People who don't have any Call center experience should not apply kindly