Job Description

Responsibilities

• Deliver a class apart customer experience as measured by performance objectives and in accordance with the core values of our client
• Assist customers with their items purchased through the e-commerce website
• Convey interest in each customer through their words with courtesy, attention, and a friendly and caring image
• Providing alternatives to products/items, which are not available on the e-commerce website
• Follow standard processes and procedures when it comes to providing the resolution
• Staying up to date with the latest updates on system information, process changes, and future updates
• Must be able to overcome objections and handle customer pushbacks.

Other competencies we are looking for:

• Critical Thinking
• Time Management
• Specialist Focus
• Organizing
• Priority Setting
• Problem Solving
• Professional Composure