Job Description

Job Overview:

Responsible for taking care of our respective customers. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. 

Key Responsibilities:

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services. 

MUST KNOW English LANGUAGE (Writing, Speaking)

Collaborate and build relationships with customers to strengthen service competitiveness

Communicate timely back to customers, track and resolve any issues regarding the service

Contribute to customer development role

Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score